Frequently Asked Questions

​​​WHAT IS YOUR CANCELLATION POLICY?

Reservations must be canceled 48 hours prior to arrival to avoid penalty unless otherwise specified as non-refundable.

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WHAT ARE THE CHECK IN AND CHECK OUT TIMES?

Check-in time begins at 4:00 p.m., and check out time is at 11:00 a.m.

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WHAT IS YOUR HOUSEKEEPING POLICY?

In a mission to become more environmentally friendly, guest room bed linens are changed every fourth day of a guest’s stay. Daily housekeeping includes: replenishing towels and soap, cleaning floors, bathrooms, emptying trash, and making beds. We are happy to change linens daily upon guest request.

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HOW DOES MOBILE CHECK-IN WORK?

Our mobile check-in is quick and easy. On the day of your arrival, you will receive an email with a link to access your personalized check-in form. Please make sure to complete the entire form including your vehicle information. Once you complete this form and sign to acknowledgement of our terms and conditions, click "Submit" and you're checked in! You'll be able to access your guest room at our check-in time, 4:00pm, unless you have confirmed early check-in.

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WHO DO I CONTACT IF I'M HAVING TROUBLE WITH MY MOBILE CHECK-IN?

Please contact our Front Desk Agents at (904)277-2300 during opening hours if you are experiencing any issues with our mobile check-in process.

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HOW DO I DOWNLOAD MY MOBILE KEY?

After you've checked in, you will receive a text message from OpenKey prompting you to download their app, available in the App Store and Google Play. When the app is installed, register your phone with the same number you provided with your reservation. Your mobile key will download upon activation.

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HOW DO MOBILE KEYS WORK?

Once your key has been activated, the home screen will show your room number and a circle with an orange key icon. When near your door, touch the orange circle icon. Your phone will connect to the door module via Bluetooth. Your door is unlocked when the icon shows a green circle with a check mark. Once the green icon appears, you have 10 seconds to open your door. Please note, you must allow the app to access your Bluetooth and GPS connections to allow the mobile key to work properly. 

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WHO DO I CONTACT IF I'M HAVING TROUBLE WITH MY MOBILE KEY?

If you're having any issues with your mobile key, feel free to contact our Front Desk Agents during opening hours at (904)277-2300. Or, you can contact the OpenKey Customer Service directly from the OpenKey App menu.

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IS YOUR PROPERTY HANDICAP ACCESSIBLE?

We have 5 dedicated ADA Standard King rooms with widened doors, wheelchair accessible bathroom with grab bars for the toilet and bathtub and wheelchair accessible sink/vanity. All ADA Standard King rooms are located on the first floor with 5 dedicated handicap parking spaces with ramp access to rooms. Our breakfast room, bar and lobby are all fully accessible. At this time, we do not offer roll in showers. Common area restrooms and front desk are not wheelchair accessible.​

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DO YOU ALLOW PETS ON-SITE?

Pets are welcomed with a non refundable flat fee of $75 plus tax per stay. If the stay is more than 15 nights the fee is $150 plus tax. Each pet must weigh less than 60 lbs, maximum 2 pets per room. A pet agreement must be signed at check in. Vaccinations must be available.

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WHAT ARE THE POOL HOURS?

Pool and hot tub hours are from 8:00 am to 10:00 pm daily.

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DO YOU ALLOW SMOKING?

We are 100% smoke-free. Smoking in a designated non-smoking area is subject to penalty.

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WHAT IS YOUR FIRE ARM POLICY?

Open Carry weapons are not allowed on property.

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WHAT IS YOUR PRIVACY POLICY?

We are committed to protecting your privacy. Your personal information is important to us. Click here to view our privacy policy